Privacy Policy

At Ohotel.com.au, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, mobile app, or related services. We comply with GDPR and other applicable data protection laws to keep your trust.

What Data We Collect

We collect some personal information to help you book hotels and manage your reservations. Here's what we collect:

We may also collect non-personal data, such as aggregated analytics, to improve our platform.

How We Use Your Data

We use your data to enhance your travel experience, including:

• Processing Bookings: Managing reservations, confirming check-in dates, and coordinating with hotels.
• Personalizing Experience: Remembering your preferences, such as preferred destinations or room types, for faster bookings.
• Improving Services: Analyzing user behavior to optimize our platform’s functionality and design.
• Marketing and Promotions: Sending you tailored hotel deals or promotions, with your explicit consent.
• Fraud Prevention: Detecting and preventing suspicious activity to ensure secure bookings.
• Legal Compliance: Meeting legal or regulatory requirements, such as tax reporting.

How We Share Your Data

We may share your data with trusted parties to provide our services:

• Affiliates: Within the Ohotel.com.au group to ensure seamless service delivery.
• Hotels and Accommodation Providers: To fulfill your booking requests, such as sharing check-in details with hotels. Note that some hotels may be independently operated and have their own privacy policies.
• Third-Party Service Providers: For payment processing (e.g., PayPal, Visa), analytics (e.g., Google Analytics), or fraud prevention.
• Advertising Partners: To deliver personalized ads, only with your consent.
• Legal Authorities: When required by law, such as for fraud investigations or regulatory compliance.

We ensure all data sharing complies with GDPR and other data protection laws. For more details, see our Cookie Policy for information on tracking technologies.

Your Consent and Choices

We obtain your consent for non-essential data uses, such as marketing or personalized ads, through our consent banner or account settings. You can:

• Manage Preferences: Adjust your consent settings via your Ohotel.com.au account or our cookie consent banner.
• Opt Out: Withdraw consent for marketing communications at any time by clicking “unsubscribe” in emails or contacting us.
• Browser Settings: Modify your browser settings to control cookies (see our Cookie Policy for instructions).

Disabling certain data uses may affect features like personalized recommendations.

Your Rights

Under GDPR and other data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data (right to be forgotten).
• Restriction: Limit how we use your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to data processing for marketing or other purposes.
• Withdraw Consent: Revoke consent for non-essential data uses at any time.

To exercise these rights, contact us at support@ohotel.com.au. You may also lodge a complaint with your local data protection authority.

Security Measures

We take your data security seriously and use:

• SSL Encryption: To protect data during transmission.
• PCI-DSS Compliance: For secure payment processing.
• Regular Audits: To identify and address security vulnerabilities.
• Staff Training: To ensure proper handling of your data.

These measures help safeguard your information from unauthorized access or disclosure

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law:

• Booking Data: Kept for up to 7 years to comply with financial and tax regulations.
• Account Data: Retained while your account is active and for a reasonable period after closure.
• Marketing Data: Kept until you opt out or withdraw consent.
• Analytics Data: Aggregated and anonymized data may be retained indefinitely.

Once no longer needed, your data is securely deleted or anonymized.

Third-Party Booking Systems

Some bookings may be processed through third-party reservation systems, which have their own privacy policies. We ensure these partners comply with data protection standards, but we recommend reviewing their policies when prompted during booking.

Contact Us

For questions, concerns, or to exercise your data rights, reach out to us at support@ohotel.com.au.

Thank you for trusting Ohotel.com.au with your travel plans!